We live in a volatile, uncertain, complex, and ambiguous world. Whether we like it or not, it’s the truth. People’s needs and wants are changing. Supply and demand are uncertain, even for things like toilet paper and cleaning products. I believe, and studies reveal, that this demands continuous organizational change so that we can continue to meet or exceed the expectations of those we serve.

“What can I do to help?” is the question I am hearing from so many people right now who want to respond to the immediate needs of neighbors who are without access to grocery stores, clean water, and medication. And who are even having to clean up their burned down, looted, and vandalized businesses. Not to mention the deep desire to respond to the long-term needs of people of color (POC) who have long been oppressed by systems built by white people to profit white people in the United States.