leader

Chaotic much? Let's look at your values

Chaotic much? Let's look at your values

From chaotic schedules to needing to swoop in to “save the day” to rogue goals and strategies, one culprit is behind them all: values.  Whether working solo or leading a non-profit or Fortune 500, when the values in use are not clear, neither is anything else.

Question whether or not you’re a leader? If you have influence over the direction of a group of people, you are a leader.  That does not mean you a good leader, but it does mean that people are looking at you to help them achieve a common goal, and therefore makes you a leader (even if momentarily).  If you work ‘alone,’ but have customers (find me someone who works but has no customers…that would be a hobby, right?) or a graphic designer or a web designer or a printer, you function in a leadership capacity to a degree.

And those people you lead crave one major thing: clarity.

Feedback, should we use it?

Feedback, should we use it?

Our dreams for our organizations, products, and services go long into the future.  Whether or not we get there depends in large part on what we do with feedback.  Being around for the long haul means we must, as my dad would say, continually meet or exceed our customers’ expectations.  The last thing we want to do is over-promise and under-deliver.  Nothing is more aggravating to customers than feeling like they were not told the whole truth (be it about costs, timelines, quality, etc.).

The reality is that with the expansion of globalization and development of technology, today’s environment has become increasingly volatile, ambiguous, changing and uncertain (VACU) as George Ritzer and Paul Dean put it in their book, Globalization.  This means that innovation becomes critical for anyone seeking to meet or exceed their customers’ expectations into the future.  Why?